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CANCELLATION, REFUND & REBOOKING POLICY
Company Name: PAXFUE TRAVEL HOLIDAYS PVT. LTD.
Effective Date: October 14, 2026
1. Introduction
PAXFUE TRAVEL HOLIDAYS PVT. LTD. is committed to providing customers with reliable travel assistance, including flight ticket bookings, ticket modifications, hotel reservations, holiday packages, and other travel-related services.
This Cancellation, Refund & Rebooking Policy explains the terms and conditions applicable when a customer requests a cancellation, refund, rescheduling, or modification of a booking made through our company.
We aim to handle all requests professionally and transparently. However, the availability of cancellations, changes, and refunds depends on the fare rules, booking conditions, and policies of the relevant airline, hotel, travel supplier, or service provider, along with applicable laws.
By purchasing or using our services, customers acknowledge that they have read and understood this policy.
2. Scope of This Policy
This policy applies to the following services offered or arranged by PAXFUE TRAVEL HOLIDAYS PVT. LTD.:
Domestic and international flight ticket bookings.
Flight ticket cancellations and modifications.
Flight rescheduling and date changes.
Hotel reservations and accommodation services.
Holiday packages and travel arrangements.
Car rental and other travel-related bookings, where available.
Booking assistance and related customer support services.
Different services may have different cancellation and refund conditions. The terms applicable to a specific booking will depend on the service purchased and the conditions communicated at the time of booking.
3. Flight Ticket Cancellation Policy
Flight ticket cancellations are subject to the applicable airline's fare rules and cancellation conditions.
Customers who wish to cancel a flight ticket should contact our customer support team and provide their booking reference number and passenger details.
The following conditions may apply:
Cancellation requests will be submitted to the airline or relevant booking supplier for processing, where required.
Refund eligibility depends on the fare type, airline rules, ticket conditions, and timing of the cancellation request.
Refundable tickets may qualify for a full or partial refund after applicable deductions.
Non-refundable tickets may not qualify for a refund of the base fare. However, certain taxes or charges may be refundable depending on airline rules and applicable law.
Airline cancellation penalties, administrative charges, and applicable service fees may be deducted from the refund amount if properly disclosed and permitted.
Some discounted or promotional fares may have stricter cancellation conditions.
Cancellation requests made close to departure may result in higher penalties or no refund, depending on the ticket conditions.
Customers are encouraged to review the cancellation terms before purchasing a ticket.
4. Refund Policy for Flight Tickets
Refunds for flight tickets are governed by the airline's applicable fare rules, the booking terms, and relevant consumer protection laws.
A refund may be available in the following circumstances:
4.1 Refundable Tickets
If a customer purchases a refundable ticket, the eligible amount may be refunded after deducting applicable airline penalties, service charges, or other disclosed fees.
4.2 Non-Refundable Tickets
Non-refundable tickets generally do not qualify for a refund of the ticket fare when the customer voluntarily cancels the booking. Any eligible tax refund or other amount will depend on the airline's policy and applicable law.
4.3 Partially Refundable Tickets
Some tickets allow a partial refund. The final amount will be determined after the applicable cancellation penalties and other permitted deductions are calculated.
4.4 Airline-Cancelled Flights
If an airline cancels a flight, customers may be eligible for a refund, alternative flight, or other remedy according to the airline's policy and applicable law.
4.5 Schedule Changes
If an airline makes a significant schedule change, the available options will depend on the airline's rules and the nature of the change. Customers should contact our support team to understand the available options.
4.6 Refund Approval
Submitting a refund request does not automatically guarantee approval. The request must be assessed according to the applicable booking terms and supplier rules. Any mandatory refund rights under applicable law will be respected.
5. Service Fees and Cancellation Charges
PAXFUE TRAVEL HOLIDAYS PVT. LTD. may charge a separate service fee for assistance with ticket cancellations, booking modifications, rescheduling, or other travel-related services, provided that the fee is disclosed to the customer and is permitted under applicable law.
The total deductions, where applicable, may include:
Airline cancellation penalties.
Hotel or travel supplier cancellation charges.
Fare differences and applicable rebooking charges.
Service fees for work already performed, where disclosed and legally permitted.
Payment processing or other charges, where applicable, disclosed, and legally permitted.
Any applicable charges should be communicated to the customer before the relevant cancellation or modification is confirmed, where practicable.
The final refund amount will depend on the original payment, supplier-approved refund, and applicable permitted deductions.
6. Refund Processing Time
Once a refund is approved by the airline, hotel, supplier, or other responsible service provider, the refund will be processed through the applicable payment or refund channel.
Refund processing times may vary depending on:
The airline or service provider's processing procedures.
The payment method used for the original booking.
The customer's bank or payment provider.
International banking procedures and currency conversion, where applicable.
Additional verification or documentation requirements.
Customers should understand that approval of a refund and receipt of funds in their bank account may occur at different times.
We will provide reasonable assistance with refund-status inquiries and communicate available updates when requested.
If a refund is delayed beyond the expected processing period, customers may contact our support team for assistance.
7. Refund Method
Where possible, approved refunds will be returned through the original payment method used for the booking, subject to the relevant payment provider's procedures and applicable law.
For example, payments originally made by card may be refunded to the same card, while other payment methods may follow their respective refund procedures.
If the original payment method is unavailable or a refund through that method is not possible, alternative arrangements may be considered where permitted by the payment provider, supplier rules, and applicable law.
Customers may be required to provide additional information to verify the original transaction or confirm their eligibility to receive a refund.
For security reasons, refunds will not be directed to an unrelated third-party account without appropriate verification and authorization.
8. Flight Rescheduling and Ticket Modification Policy
Customers who wish to change their travel dates, times, destinations, passenger information, or other booking details must contact our support team.
All changes are subject to airline rules, ticket restrictions, seat availability, and applicable charges.
Additional costs may include:
Airline change fees.
Fare differences between the original and new flights.
Additional service fees, if disclosed and applicable.
Other charges imposed by the relevant supplier.
Some tickets do not permit changes. In such cases, the customer may need to purchase a new ticket.
A requested change is not confirmed until the airline or relevant service provider has accepted the modification and the customer has received confirmation.
9. Hotel Booking Cancellation and Refund Policy
Hotel reservations are subject to the hotel's cancellation terms and the conditions shown at the time of booking.
Depending on the reservation, customers may receive a full refund, partial refund, or no refund.
The following conditions may apply:
Free cancellation is available only when specifically included in the booking terms and requested within the permitted period.
Cancellations after the free-cancellation deadline may incur a penalty.
Non-refundable hotel bookings are generally not eligible for refunds for voluntary cancellations, subject to applicable law.
Early departure, unused nights, or shortening a stay may not qualify for a refund.
Refunds resulting from hotel cancellations or service disruptions will be handled according to the supplier's rules and applicable law.
Customers should review the hotel cancellation deadline and local time applicable to their reservation.
10. Holiday Packages and Other Travel Services
Holiday packages, car rentals, transfers, and other travel-related arrangements may involve multiple suppliers.
Cancellation and refund eligibility will depend on the terms applicable to each component of the booking.
For example, an airline ticket within a holiday package may be non-refundable even if a hotel component permits cancellation.
Where a package includes several services, any approved refund may be calculated separately for each component. Supplier penalties and other permitted charges may apply.
Customers will be informed of available cancellation or modification options based on the terms of the relevant booking.
11. Customer-Initiated Cancellations
When a customer voluntarily cancels a booking, the refund amount, if any, will be determined by the applicable fare rules, supplier conditions, and relevant law.
Customers should submit cancellation requests as early as possible to avoid unnecessary penalties.
A customer who decides not to travel, changes their plans, or no longer requires the service may not be entitled to a full refund.
Failure to use a booking does not automatically cancel it. Customers should formally request cancellation through the appropriate channel.
12. No-Show Policy
A no-show occurs when a customer fails to use a booked service without cancelling within the applicable deadline.
Examples include:
Failing to check in for a scheduled flight.
Missing a flight without completing the required cancellation procedure.
Failing to arrive at a hotel within the applicable check-in conditions.
Failing to use a confirmed travel service.
No-show bookings may be non-refundable or subject to additional penalties under the supplier's terms.
In some cases, a no-show may affect the validity of remaining flight segments or connecting reservations. Customers should contact the airline or our support team as soon as possible if they expect to miss a scheduled departure.
13. Airline or Supplier-Initiated Cancellations
If an airline, hotel, or other supplier cancels a confirmed service, the customer may be entitled to an alternative arrangement, refund, or other remedy depending on the booking conditions and applicable law.
PAXFUE TRAVEL HOLIDAYS PVT. LTD. will assist customers with the available options within the scope of the services we provide.
The availability of an alternative flight, accommodation, or travel arrangement cannot be guaranteed and depends on the relevant supplier.
Any refund will be processed according to the applicable supplier procedures and mandatory legal requirements.
14. Duplicate Bookings and Incorrect Booking Details
Customers should review their booking confirmation carefully to ensure that passenger names, travel dates, destinations, and other information are correct.
If a customer identifies a duplicate booking or an error, they should contact our support team immediately.
Corrections and cancellations will be subject to airline or supplier rules. Some errors may require a new booking or additional charges.
Refunds for duplicate bookings will be assessed according to the applicable booking conditions and relevant law. Customers should not assume that duplicate reservations will automatically be refunded.
15. Payment Disputes and Refund Verification
For refund-related inquiries, customers may be asked to provide their booking reference, payment confirmation, transaction reference, or other information reasonably necessary to identify the transaction.
We may coordinate with the relevant airline, hotel, payment provider, or booking supplier to verify the status of a cancellation or refund.
Customers are encouraged to contact our support team first if they believe a refund is overdue or a transaction requires clarification.
This process does not restrict a customer's right to contact their bank, payment provider, or a relevant consumer protection authority.
16. Refunds for Unused Services
Refund eligibility for an unused ticket, hotel night, package component, or other travel service depends on the terms of the booking and the supplier's applicable rules.
Customers should contact our support team to determine whether any unused portion is refundable.
Where a supplier approves a partial refund, the amount returned will depend on the supplier's calculation and any permitted deductions.
17. Exceptional Circumstances
Unexpected events, including severe weather, natural disasters, government restrictions, public emergencies, or other significant disruptions, may affect travel arrangements.
In such circumstances, available refunds, rescheduling options, or credits will depend on the relevant supplier's policy, the booking conditions, and applicable law.
Customers should contact our support team for assistance in identifying available options.
18. How to Request a Cancellation or Refund
To submit a cancellation, refund, or modification request, customers should contact PAXFUE TRAVEL HOLIDAYS PVT. LTD. using the contact information published on our official website.
Please provide the following information where applicable:
Customer or passenger name.
Booking reference or reservation number.
Original travel date and destination.
Details of the requested cancellation or change.
Payment or transaction reference, if available.
Customers should retain their booking confirmation and any cancellation acknowledgment for future reference.
A request may require additional processing or verification before a final decision can be provided.
19. Customer Responsibilities
Customers are responsible for reviewing booking details and the applicable cancellation conditions before confirming a purchase.
Customers should also:
Provide accurate passenger and contact information.
Submit cancellation requests through an appropriate channel.
Review airline and hotel rules before travel.
Retain booking confirmations and payment receipts.
Respond to reasonable requests for information needed to process a refund.
Providing incorrect information or failing to follow the supplier's cancellation procedure may affect the available options.
20. Amendments to This Policy
PAXFUE TRAVEL HOLIDAYS PVT. LTD. may update this policy to reflect changes in its services, supplier procedures, or legal requirements.
The updated policy will be published on our official website with the applicable effective date.
Changes will be applied in accordance with applicable law and will not remove any rights that customers have already acquired under mandatory legal requirements.
21. Limitation of Policy
This policy describes the general cancellation and refund process for services arranged through PAXFUE TRAVEL HOLIDAYS PVT. LTD.
Where a booking has specific terms that differ from this general policy, the applicable booking terms and supplier rules will be considered, subject to mandatory applicable law.
Nothing in this policy is intended to exclude liability or restrict customer rights where such exclusion or restriction is prohibited by law.
22. Contact Information
For assistance with cancellations, refunds, rescheduling, or booking inquiries, please contact our customer support team using the official contact details provided on our website.
PAXFUE TRAVEL HOLIDAYS PVT. LTD.
We are committed to providing clear information and professional assistance to customers throughout the booking and cancellation process.
Thank you for choosing PAXFUE TRAVEL HOLIDAYS PVT. LTD.